cukiTerms of Use

When you open a cuki account, you agree to our terms of use. This document sets out the conditions under which we operate our platform, how we handle your account, and what we expect from you as a player. We encourage you to read these terms carefully before you join cuki, and to refer back to them anytime a rule or policy feels unclear.

Our cuki platform operates in jurisdictions where online gaming is legally permitted. We do not offer our services where local law prohibits online wagering or gaming activity. You are responsible for verifying that your access to cuki and engagement with our games comply with your own jurisdiction's regulations. Our services are available only where applicable law permits.

This page outlines our account policies, deposit and withdrawal rules, bonus terms, dispute resolution, and our commitment to fair play and data protection. If you have questions about any term, our English-language support team is available during business hours from our offices in Jakarta, Surabaya, Bandung, Medan, and Semarang.

Account Opening and Your Obligations on cuki

To open a cuki account, you must be of legal age in your jurisdiction and provide accurate personal information. We require your full name, date of birth, phone number, email address, and residential address. During registration, you confirm that all information you provide is true and complete. We may request identity documents (KTP, passport, or equivalent) or proof of address to verify your identity. This process, known as Know-Your-Customer (KYC) verification, helps us comply with anti-money-laundering regulations and protect both you and our platform.

You are responsible for keeping your cuki account credentials confidential. Do not share your password or two-factor authentication codes with anyone, including our support team. If you suspect unauthorized access to your account, contact us immediately via email or in-app chat. We will investigate and take steps to secure your account.

When you use cuki, you agree not to:

• Create multiple accounts to circumvent our rules or gain unfair advantage in tournaments
• Engage in collusion, match-fixing, or other fraudulent activity
• Use automated tools, bots, or scripts to access our platform
• Share account access with others or allow account farming
• Attempt to manipulate our systems or exploit technical vulnerabilities
• Engage in any activity that violates your local jurisdiction's laws

If we discover violations, we may suspend your account, void pending transactions, or close your account permanently. We also reserve the right to report suspected fraud or illegal activity to relevant authorities.

Deposits, Withdrawals, and Payment Methods on cuki

We accept deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer through mobile banking, local payment, online payment, or e-wallet. Deposits are processed instantly or near-instantly, depending on your payment provider. We do not add fees on top of your deposit; however, your payment provider may charge standard transaction costs.

Your deposited funds become available for cuki games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, MotoGP, badminton), and esports markets (Mobile Legends, Free Fire, PUBG Mobile) immediately. We maintain a unified account balance—you do not manage separate wallets by game category.

We reserve the right to refuse or delay a withdrawal if we suspect fraudulent activity, money laundering, or violation of these terms. If we delay your withdrawal for investigation, we will notify you via email within 48 hours with an explanation.

Our cuki Bonus Policy

We may offer promotional bonuses (welcome offers, seasonal promotions, tournament rewards) from time to time. Any bonus we offer is subject to specific terms we publish at the time of promotion. Typical bonus terms include wagering requirements (a multiplier you must play through before withdrawing bonus funds), game restrictions (bonus may apply only to certain slots or markets), and expiration windows (bonus must be used within a specified period or it expires).

We do not advertise fixed bonus amounts in our terms; promotions are published separately on our cuki platform. If a promotion feels unclear, contact our support team for clarification before you claim the bonus. Once you claim a bonus, you accept its stated terms, and we enforce them strictly.

We reserve the right to cancel, modify, or suspend any promotional offer at any time. If we change bonus terms, we will notify affected players via email within 48 hours. Any bonus abuse (e.g., claiming multiple bonuses through different accounts, exploiting bonus mechanics, or circumventing wagering requirements) may result in bonus forfeiture and account suspension.

Game Rules and Market Settlement

Each game, tournament, and market on cuki has published rules. Slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) have entry requirements, closing times, and leaderboard settlement rules. Live-dealer games have house rules and odds. Sportsbook and esports markets have specific settlement criteria tied to official event results. We publish all rules clearly on our platform and in-game help sections.

We settle outcomes fairly and promptly. Slot tournament results finalize within subject to verification of closing; sportsbook and esports markets settle once official results are confirmed (typically within 24 hours of event conclusion). If you dispute a settlement outcome, report it to our cuki support team within 48 hours with supporting details. We investigate during business hours and provide a resolution within one business day for routine cases.

Our games and markets are certified for fairness. This means odds, mechanics, and payout rates are independently audited and remain consistent for all players. We do not adjust odds per player, offer preferential rates to certain users, or manipulate results.

Slot tournament closing time

No new entries accepted after the published close time. Existing players may finish their session; leaderboard freezes at close.

Sportsbook market close

Markets close before events begin (typically subject to verification prior for Liga 1 matches). No bets accepted after close.

Live-dealer settlement

Hand or spin results settle immediately; balance updates in real time. Disputes reported within 48 hours.

Esports market rules

Markets settle per official league or tournament decision. We follow published settlement criteria strictly.

Dispute Resolution and Our cuki Support Process

If you have a complaint about a game outcome, bonus terms, withdrawal delay, or any other aspect of cuki, contact our support team. We operate an English-language support desk during business hours (Monday–Friday, 09:00–18:00 Jakarta time) accessible via email and in-app chat. We aim to acknowledge your complaint within 24 hours and provide a resolution within three to five business days, depending on complexity.

Our dispute-resolution process is transparent. We will provide detailed investigation findings, explain our decision, and offer remedies if we determine we made an error (e.g., restoring voided funds, crediting dispute-resolution adjustments). If you remain unsatisfied after our investigation, you may escalate to our senior management by sending a detailed follow-up email to our support address. We commit to reviewing escalations within five business days.

If you believe our platform violates applicable gaming regulations in your jurisdiction, or if you have a legal claim against cuki, you may pursue external remedies through your local regulatory body or courts. These terms do not prevent you from exercising legal rights available in your jurisdiction.

Data Protection and Privacy on cuki

We protect your personal data in accordance with applicable data-protection laws. We collect your name, contact details, identity documents, payment information, and account activity for account verification, anti-fraud, regulatory compliance, and service improvement. We store this data on encrypted, secure servers and do not share it with third parties except where required by law (e.g., to government agencies investigating fraud) or to payment processors necessary to process your transactions.

You have the right to access, correct, or request deletion of your personal data. Submit data-access or deletion requests via our support team, and we will fulfill them in accordance with applicable regulations. Note that we may retain certain data for regulatory or legal reasons even if you request deletion.

Our cuki privacy policy provides full detail on how we handle your data. We encourage you to review it alongside these terms.

Jurisdiction, Availability, and Final Provisions

Our cuki services are available only in jurisdictions where online gaming is legally permitted. We do not intentionally serve jurisdictions where wagering is prohibited by law. If you access cuki from a prohibited jurisdiction, we reserve the right to suspend or close your account and withhold any balance pending legal review.

We may update these terms from time to time. Changes take effect on the date we publish them. If changes are material, we will notify affected users via email at least 30 days before the change becomes effective. Your continued use of cuki after the effective date constitutes acceptance of updated terms.