cukiPrivacy Policy

This page describes what we collect when you use cuki and how we keep that data protected. We take your privacy seriously and comply with applicable data-protection laws in every jurisdiction where we operate. When you create a cuki account, deposit funds, or engage with our games and markets, we collect certain information to verify your identity, process payments, and protect against fraud.

Our commitment is transparent: we tell you exactly what data we gather, why we gather it, and how long we keep it. We do not sell your personal information to marketers or third-party advertisers. We share data only with payment processors, anti-fraud partners, and legal authorities when required by law. Our cuki servers are encrypted, and we employ industry-standard security practices.

If you have questions about how we handle your data, or if you wish to access, correct, or delete your personal information, our support team based in Jakarta, Surabaya, Bandung, Medan, and Semarang can help. We respond to data-access requests within 10 business days in accordance with applicable regulations.

What Data We Collect from cuki Users

We collect different types of data depending on how you interact with cuki. When you register, we collect your full name, date of birth, email address, phone number, and residential address. This information is required for account verification and compliance with anti-money-laundering (AML) and Know-Your-Customer (KYC) regulations.

During verification, we may request identity documents (KTP, passport, driver's license) or proof of address (utility bill, rental agreement). We collect these documents only to confirm your identity and prevent fraud. We store document images securely and do not use them for any purpose other than verification.

When you play our games and markets, we record your session data: which games you play, tournament entries, bet amounts, outcomes, and timestamps. This data helps us detect fraud, resolve disputes, and understand gameplay patterns. We also record your IP address, device type, and browser information for security and system-improvement purposes.

We collect data you voluntarily provide: support-team messages, account-setting preferences, and feedback you submit. This helps our support staff assist you better and improves our cuki platform over time.

How We Use Your Data on cuki

We use your data for these purposes: account creation and verification, payment processing, fraud prevention, dispute resolution, legal compliance, customer support, and platform improvement. We do not use your data for direct marketing (email campaigns, SMS promotions) unless you explicitly opt in.

Our anti-fraud team uses your transaction history, IP address, and device information to detect suspicious activity—for example, multiple account registrations from the same IP, rapid deposits followed by immediate large withdrawals, or pattern matches with known fraud schemes. If we detect fraud, we may freeze your account pending investigation.

We retain your personal data for as long as your cuki account is active, plus a retention period (typically three to seven years) required by law. After that, we securely delete your data or anonymize it. If you close your account and request data deletion, we process that request within 10 business days, subject to any legal-hold requirements.

Third Parties and Our Data-Sharing Policy

We share your data with the following parties only:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment require transaction details to process deposits and withdrawals. We provide only the minimum information needed.
• Anti-fraud partners: Third-party fraud-detection services may receive your IP address and transaction patterns (no personal name or account balance) to flag suspicious behaviour across their networks.
• Legal authorities: We comply with court orders, subpoenas, and legitimate law-enforcement requests for your data. We typically notify you unless prohibited by law.
• Our support and development team: Our staff in Jakarta, Surabaya, Bandung, Medan, and Semarang access your account data only to resolve your support requests or technical issues.

We do not sell or rent your personal information to data brokers, advertisers, or marketing firms. We do not share your email address or phone number with third parties for promotional purposes.

Your Rights on cuki and Data Protection

Under applicable data-protection laws, you have the right to: access your personal data (we provide a copy via email within 10 business days), correct inaccurate data (submit corrections via your account settings or support request), delete your data (subject to legal-hold requirements), and restrict how we use your data in certain circumstances.

To exercise any of these rights, contact our support team via email or in-app chat. We will verify your identity and process your request without unreasonable delay. If you believe we have mishandled your data or violated your privacy rights, you may file a complaint with your local data-protection authority.

Our cuki servers may be located outside your jurisdiction (for example, on servers in Singapore, Australia, or other regions). This means your data may be transferred and processed outside your country of residence. By using cuki, you consent to this international data transfer, subject to the security protections we maintain.

Account data

Name, birth date, address, contact details, identity documents (if provided). Retained for account life plus 3–7 years per law.

Transaction records

Deposits, withdrawals, game outcomes, timestamps. Kept for compliance and dispute-resolution purposes.

Device and IP data

Browser type, device ID, IP address used during sessions. Retained for 12 months for security audits.

Support communications

Messages with our team. Retained for 2 years to resolve follow-up disputes or inquiries.

Security Measures and Data Breaches

We protect your data using encryption (HTTPS/TLS), secure data centres with access controls, regular security audits, and anti-malware monitoring. Our staff are trained in data-protection protocols. We do not store passwords in plain text—we hash them using industry-standard algorithms. Payment information is processed through PCI-DSS-compliant payment gateways.

Despite our efforts, no system is completely secure. If we discover a data breach affecting cuki users, we will notify affected individuals via email within 72 hours (or as required by law). Our notification will describe the breach, the data involved, and steps you should take to protect yourself. We will also report the breach to relevant regulatory authorities.

You can strengthen your cuki account security by: using a strong, unique password; enabling two-factor authentication; never sharing your login credentials; logging out after each session on shared devices; and reporting suspicious activity immediately to our support team.

Changes to Our cuki Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. If we make material changes, we will notify you via email at least 30 days before the change takes effect. Your continued use of cuki after the effective date constitutes your acceptance of the updated policy.

We encourage you to review this privacy policy regularly. If you have questions, our support team is available in English during business hours. We are located in Jakarta, Surabaya, Bandung, Medan, and Semarang, and we can discuss your data-protection concerns, process data-access requests, or help you exercise your privacy rights.

Thank you for trusting cuki with your personal information. We remain committed to protecting your privacy, complying with applicable laws, and maintaining transparent communication about how we handle your data.