cuki Jurisdiction Notice
We at cuki operate an online gaming platform available only in jurisdictions where local law permits such services. This page outlines our approach to jurisdiction compliance, your responsibilities as a user, and the legal framework within which we operate. We encourage you to read this notice carefully before opening an account or engaging with our platform.
Our cuki platform offers slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, MotoGP, badminton), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). Access to these services is conditional upon your jurisdiction's laws and your personal verification of legal compliance.
We do not offer our services in jurisdictions where online wagering, gaming, or betting is prohibited or restricted by local statute. Users are responsible for verifying that their access to cuki and engagement with our offerings comply with the laws of their own jurisdiction. If you are uncertain whether cuki is available in your location, contact our support team during business hours from offices in Jakarta, Surabaya, Bandung, Medan, and Semarang.
Service Availability and Jurisdiction Restrictions
We at cuki operate within specific legal parameters that vary by region. We do not knowingly provide access to our platform in jurisdictions where online gaming is wholly prohibited, where our service would violate local licensing requirements, or where regulatory frameworks explicitly restrict foreign-operated gaming platforms.
Some jurisdictions permit online gaming under specific conditions (e.g., licensed operators only, restricted game categories, tax compliance). cuki complies with applicable regulations in supported jurisdictions. However, local law changes at any time, and it is your responsibility to stay informed about current legal status in your location.
If your jurisdiction's laws change and online gaming becomes prohibited, we reserve the right to restrict or suspend access to users in that jurisdiction. If access is restricted, we will attempt to notify affected users via email and provide a withdrawal window to recover any remaining account balance. We process withdrawal requests in accordance with applicable anti-money-laundering protocols.
We maintain updated information about supported jurisdictions on our platform. If you are unsure whether cuki operates in your location, do not create an account until you have verified legal availability. Contact our support team to confirm service availability in your region.
User Responsibility for Legal Compliance
When you access cuki, you affirm that you are doing so in compliance with your local jurisdiction's laws. You alone are responsible for understanding and obeying the legal requirements that apply to you. We do not provide legal advice, and we do not assume liability if you engage with cuki in violation of your local law.
Specifically, you acknowledge that:
- You have verified that online gaming is legally available in your jurisdiction
- You are of legal age to engage in gaming activity under local law
- Your use of cuki does not violate any local statute, regulation, or court order
- You are not accessing cuki from a jurisdiction where it is prohibited or restricted
- You understand that legal consequences for unauthorized gaming activity are your own responsibility
If you become aware that cuki is prohibited in your jurisdiction, or if local law changes to restrict gaming services, you must stop using our platform immediately and contact our support team to request account closure and balance withdrawal.
No License or Regulatory Endorsement
We do not claim to be licensed, regulated, or endorsed by any specific government or regulatory body. We do not advertise ourselves as "licensed in Indonesia" or "approved by [country name]." cuki operates as an online entertainment platform available where local law permits, not as a licensed operator in any particular jurisdiction.
We comply with applicable anti-money-laundering (AML) and know-your-customer (KYC) regulations in supported jurisdictions. This means we verify your identity, monitor transactions for suspicious patterns, and may report activity to authorities if required by law. This compliance effort does not constitute a license or regulatory approval; it reflects our commitment to legal operation.
If you have questions about our regulatory status in a specific jurisdiction, contact our support team. We will provide transparent information about how cuki operates in your region.
Data Protection and Privacy
We at cuki collect, store, and process your personal data (name, contact details, identity documents, payment information, account activity) to operate our platform, verify your identity, comply with anti-fraud and AML regulations, and improve our services. We encrypt your data and store it on secure servers.
Your data is processed in accordance with applicable data-protection laws. We do not sell your personal information to third parties. We may share data with payment processors, anti-fraud services, and government agencies as required by law or court order.
For a complete description of how we handle your data, review our Privacy Policy, available through the menu on our cuki platform. If you have data-protection questions, contact our support team.
- Jurisdiction compliance
- We do not operate where online gaming is prohibited. Users must verify local legal availability before account creation.
- User responsibility
- You are responsible for obeying your local law. cuki does not provide legal advice or assume liability for unauthorized use.
- Regulatory status
- cuki is not licensed by any specific government. We comply with applicable AML/KYC regulations in supported regions.
- Data handling
- Personal data is encrypted, stored securely, and processed in accordance with applicable data-protection law.
Account Suspension and Jurisdiction Changes
If we determine that you are accessing cuki from a prohibited jurisdiction, or if you provide false information about your location, we reserve the right to suspend your account immediately. During suspension, you cannot deposit, withdraw, or engage with our games. We will investigate using available information and determine next steps.
If our investigation confirms that you accessed cuki in violation of jurisdiction restrictions, we may close your account permanently. Your remaining balance will be held pending legal review. If legal requirements permit, we will process a withdrawal to your registered payment method after the review period. If legal restrictions apply, we may be required to forfeit or report the balance to authorities.
If your jurisdiction's legal status changes (e.g., online gaming becomes prohibited), we will announce the change via email and on our cuki platform. We will provide a grace period to allow affected users to withdraw their balance. Once the restriction takes effect, new access from that jurisdiction is blocked, and existing accounts become inactive.
Contact and Support
If you have questions about your jurisdiction's legal status, cuki's regulatory compliance, or our data-protection practices, contact our support team. We operate in English during business hours (Monday–Friday, 09:00–18:00 Jakarta time) from offices in Jakarta, Surabaya, Bandung, Medan, and Semarang. You can reach us via email or in-app chat through your cuki account.
For legal inquiries or formal complaints, send a detailed message to our support desk. We will escalate your inquiry to our legal team and respond within five business days. If you believe cuki is operating unlawfully in your jurisdiction, you may report this to your local gaming regulator or law enforcement.
This jurisdiction notice reflects our current understanding of applicable law and our commitment to legal operation. We reserve the right to update this notice as regulations change. Changes take effect on the date we publish them. Your continued use of cuki after any update constitutes acceptance of the revised notice.